RDP (refurbishedDELLprinters.com) Returns Policies
DOA or Warranty Return Policies:
- All returns should be packaged in their original packaging. Customer is responsible to pack the item(s) being returned properly to prevent any damage or loss of product.
- All returns must have a valid RMA number displayed on the box or packing slip
- All returns must be the original equipment or part that was shipped, validated by serial number and/or purchase date.
- All returns for credit must be returned within 30 days of purchase date.
- Returns should be shipped by a carrier who provides tracking numbers and insurance such as UPS or FedEx.
- All shipping charges for returns are the responsibility of the "customer/buyer" or company who purchased the product. A call tag may be offered by RDP to the customer at a reasonable cost.
CORE Exchange Returns:
- Items returned as core exchanges must be received within 45 days of purchase.
- Items must be repairable and the equivalent of the product originally purchased.
- Items must have a valid exchange RMA number.
- Shipping charges to return exchange core items are the responsibility of the customer.
- ARS return labels can be provided for a minimul cost.
- Our normal returns process usually takes 7-10 business days to complete.
- Once we have received the product(s) with a valid RMA # we will inspect them to confirm that the product is correct and eligible for return within the guidelines listed above.
- Credits will not be issued for incomplete or damaged returns.
- Once the return inspection and acceptance is complete, we will, at our discretion, credit the account of the customer, send a refund check or issue a credit to the credit card used for the original purchase.
Responsibility For Damage:
- Any returns damaged due to poor packaging, will be the responsibility of the shipper or shippers carrier.
Products returned to us without an assigned RMA number will be refused.
UNLESS otherwise specified all returns must be shipped to the following address
Questions regarding our Returns Policy, or other policy related material can be addressed via email form below: